Key Performance Indicators
Key Effectiveness Indicator 1.1
Extent to which children and young people in various regions of the State are consulted.
It is a responsibility of the Commissioner to consult with a broad range of children and young people throughout WA each year. The scope and goals for this are set out in the Commissioner for Children and Young People Act 2006 and the Strategic Plan.
Consultation will comprise a number of discrete projects, involving the Commissioner (or the staff of the office, or a consultant/contractor employed to act on the Commissioner’s behalf) seeking the considered views of children and young people on a range of issues in both metropolitan and regional locations across Western Australia.
1,500 children and young people consulted1
Note 1 - The KPI targets were scheduled for review at the end of three years of data in July 2020. Due to the impact of the COVID-19 pandemic, the planned review of KPIs was deferred until 2021. Corporate Executive has agreed to engage the OAG, Treasury and the Attorney General in the review process. Any changes will reflect the three-year trial of the existing KPIs, the inclusion of online platforms and large-scale research projects.
Note 2 - In 2019–20 the COVID-19 social isolation restrictions (March – June) impacted the traditional modes of consulting with young people face-to-face. The Commissioner’s online platforms were enhanced as a means of engaging with children and young people and hearing about their experiences during the COVID-19 pandemic. This proved to be an effective way of consulting children and young people. The online number represents children and young people from metropolitan and regional areas. Identification of regional participants was not possible across all the online platforms; therefore the volume of responses has been collated together.
Note 3 - The number of children and young people consulted in each financial year greatly exceeded the target due to the Speaking Out Survey 2019 and 2021, which are large-scale research projects. It is not intended to repeat this project until 2024.
Note 4 - An additional 305 children and young people from outside of WA were involved in a national project by the Commissioner for the National Office of Child Safety (NOCS). The NOCS consultation included 305 young people from Queensland, NT and Victoria.
Key Effectiveness Indicator 1.2
Extent to which issues impacting upon children and young people are researched, advocated and promoted.
The Commissioner’s role includes analysis and interpretation of information collected through consultation and research processes to identify issues and trends affecting children and young people. The Commissioner is responsible for making representations that explore the impact of these issues and advocate for and promote the views of children and young people and what is in the best interests of their wellbeing.
Note 1 – The COVID-19 social isolation restrictions (March – June 2020) impacted some traditional modes of representations. The number of forums, seminars and community consultations were significantly lower than previous years
Note 2 – There was a notable increase in strategic advocacy/meetings due to more requests being received. These meetings could continue to occur in virtual/online meeting formats during the COVID-19 pandemic restrictions.
Key Efficiency Indicators
Consultation, research and the promotion of the wellbeing of children and young people are a responsibility of the Commissioner for Children and Young People and the scope and goals for this are prescribed in the Commissioner for Children and Young People Act 2006.
Note 1 – The unit cost per child was less than the 2020–21 target due to the actual number of children consulted being greater than the target.
Note 2 – The unit cost per representation was less than the 2020–21 target due to the actual number of representations being greater than the target.