Complaints systems
The Commissioner has a statutory responsibility to monitor the way government agencies deal with complaints made by children and young people.
The Commissioner works to ensure all children and young people feel supported in raising a complaint with a government agency.
Reports
Oversight of services for children and young people in Western Australia
Oversight of services for children and young people in Western Australia
Top tips for making a complaint
Information to guide children and young people in making a complaint
2015 Complaints monitoring survey report
Policy briefs
Children and young people speak out about safety
Developed from the Commissioner's 2011 Wellbeing research project
Complaints Guidelines - examples
To respect and protect children and young people, and to provide opportunities for organisational improvement, it is vital that all organisations have complaints systems that are accessible and responsive to children and young people.
The Commissioner has developed guidelines on how to make complaints processes child friendly.
The guidelines include examples of the great work occurring around Western Australia. Further projects are detailed on the participation examples page.