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Complaints systems

The Commissioner has a statutory responsibility to monitor the way government agencies deal with complaints made by children and young people.

The Commissioner works to ensure all children and young people feel supported in raising a complaint with a government agency.


Reports

Reports

Oversight of services for children and young people in Western Australia

Oversight of services for children and young people in Western Australia

Child safe organisations WA - Top tips for making a complaint

For children and young people

2015 Complaints monitoring survey report

Are you listening? – Complaints guidelines

Policy Briefs

Policy Briefs

Children and young people speak out about safety

Developed from the Commissioner's 2011 Wellbeing research project

Submissions

Submissions

Letter - Submission to the Senate Legal and Constitutional Affairs Committee, November 2016

Inquiry into Serious allegations of abuse, self-harm and neglect of asylum seekers in relation to the Nauru Regional Processing Centre, and any like allegations in relation to the Manus Regional Processing Centre.

Complaints Guidelines - examples

To respect and protect children and young people, and to provide opportunities for organisational improvement, it is vital that all organisations have complaints systems that are accessible and responsive to children and young people.

The Commissioner has developed guidelines on how to make complaints processes child friendly.

The guidelines include examples of the great work occurring around Western Australia. Further projects are detailed on the participation examples page.

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